Systematic underestimation on real meals
This is the core issue. On mixed dishes, restaurant food, and anything with hidden oil, sauce, or unclear portions, estimates drift badly — independent and hands-on tests report errors in the 25–50% range, almost always under. One widely cited test had it read a Pink Lady apple as tikka masala, then underestimate the apple by a third. For a weight-management tool, consistent underestimation isn't a rounding error — it quietly defeats the entire purpose.
A confident UI over an uncertain estimate
The result reads as a precise number with no expression of uncertainty. A photo-based estimate of a mixed plate is a wide distribution, not a point — and presenting it as a hard figure manufactures false confidence and erodes trust the moment a user notices.
Thin verification
Reporting suggests a retrieval layer over scraped public food databases rather than estimates checked against a verified nutrition source, with no strong portion-size grounding. That's why the misses compound on exactly the meals people most want help with.
Trust and handling concerns
There's public reporting alleging a data-handling incident and an App Store action over billing practices, plus dynamic pricing where the price shown varies by user with no real free tier. We flag these as reported and to-verify — but for a product holding intimate health data, even the perception sets a high bar the experience has to clear.